Call outs

Having problems with your PC? First step is to check if your problem is listed in the troubleshooting guide, if not then contact me through technical support to see if we can resolve the issue that way.

I will always cover as much as i can with you about your problem before we resort to a home visit. However if it does come to this then there are some things that you should know:

1. There is a charge for this service dependant on your location.(This is to be agreed beforehand) Also note that i currently only operate in the West Midlands area for call outs.

2. I do not charge a time based fee.

3. I only work at the address given by you and will not take your system away from your premises.

4. If components in the system need replacing i will tell you. It is then your decision if you would like to purchase the parts required (from me or somebody else) and fit them yourself. Or if you would like me to carry out the work with either my parts (if i have them) or purchase parts from a 3rd party on your behalf and install them.

5. I will not pressure you into anything. If you are not sure what to do in the situation of point 4 and would like to think about it, i will leave it with you and you can get back to me at a later date if you wish.

6. I do not take any payment until the job is completed.